The lessons to be learned from famous family feuds
Family Wars, By Grant Gordon and Nigel Nicholson; Kogan Page, 290 pp., $37.50; www.koganpage.com
How could a committed family business owner possibly benefit from a recounting of the world's most sensational business family feuds-the scandalous lawsuits, firings, divorces, splitoffs, buyouts and other misfortunes that over the years have been reported by not only the business press but also, in many cases, the gossip columns? Why would a serious steward of, say, a $25 million family enterprise want to read, yet again, about the woes that have befallen the Redstones, the Pritzkers and other squabbling billionaires?
Family business stakeholders should revisit these scandals, Family Wars authors Grant Gordon and Nigel Nicholson argue, because they serve as extreme examples of what can go wrong in a family enterprise. Exploring the factors contributing to the epic conflicts-which in some cases had their genesis in events that occurred a generation or more earlier-will inspire readers to institute processes for governance and communication that can prevent a feud from festering.Gordon is director general of the Institute for Family Business in London, U.K., and a fifth-generation member and non-executive director of William Grant & Sons, a Scottish family business. Nicholson is a professor of organizational behavior at London Business School.
"[W]e believe strongly in the positive magic of family firms, but recognize that this comes at a price of increased vulnerability," they write. "Family firms have to be smarter and more alert than other kinds of firm to regulate the flow of positive emotional energy and avoid the dark side.
"Two dozen "family wars" are discussed in the book. They include clashes that took place generations ago (Henry vs. Edsel Ford, IBM's Tom Watson Sr. vs. Tom Jr.) as well as those recently in the news (involving, for example, the Ambanis of India's Reliance empire and the Hoiles family of Freedom Communications). Along with many familiar names (the Binghams of the Louisville Times), there are some that may not be as recognizable (the Lur-Saluces family of France, producers of Chateau d'Yquem wine). Each tale of family conflict is accompanied by a family tree to help readers keep track of the key players.The feuds that Gordon and Nicholson chronicle are grouped into categories: "brothers at arms" (conflict among siblings), "fighting for the crown" (parents and children tangling over succession), "the house that hubris built" (leaders with dangerously inflated egos), "heads in the sand-the insularity trap" (a family too out of touch with reality to make sensible business decisions), "schism-the house divided" (family splits) and "uncivil war" (described as "tribes with diverse and divergent interests").
"Many of the family wars we shall review," the authors write, "could have been prevented by a little self-control, a little external discipline and some counsel from outsiders."The protagonists' great wealth and its attendant power give them the means to wage their wars on a grand scale. "Rather than being a support and a buffer enabling parents and children to make optimal choices, which it would be in an ideal world," the authors state, "in the real world it seems often just to raise the stakes."
Of course, these family stories are page-turners, even though the gory details printed on the pages might make us wince. But the authors' analysis of what went wrong in these cases is just as riveting as the dirt they dish on the families. For example, in their discussion of McCain Foods, a giant Canadian frozen-food firm that was plagued by sibling rivalry, Gordon and Nicholson note that the McCain brothers had hired family business adviser and scholar John Ward to help them work through their differences. Ward suggested that the McCains institute a board with a majority of outside directors, but "trust between the brothers was at such a low ebb that they were unable to agree on the board structure, let alone on candidates," they write. "When the patient is in no mood to take the medicine, the physician's wisdom is for naught." (Wallace McCain, estranged from his brother Harrison, ultimately exited the business.)In their concluding chapter, the authors provide lists of warning signs, risk factors and remedies. Unlike the tabloids' smirking accounts of the fall of the mighty, Gordon and Nicholson's text abounds with praise for family enterprise and explains how family conflict can be a force for positive change. The generous helpings of sound advice served with the spicy scandals will alleviate any misgivings you might have about picking up a book entitled Family Wars.
Free advice on ‘greening' your business
The National Resources Defense Council (NRDC), a non-profit organization of scientists, lawyers and environmental specialists, is offering a free online resource to help companies establish environmental policies and carry them out.
The resource, called the "Greening Advisor," offers a sample environmental policy statement and a range of steps companies can take to promote energy efficiency, conserve water, reduce waste, minimize paper use-and provide cost savings in the process. The NRDC created custom "Green-ing Advisors" for each Major League Baseball team and has worked with a range of corporations and cultural institutions, including Warner Music Group and the Oscar and Grammy awards. It is now offering online information for companies of all sizes at no cost.The "Greening Advisor" is available at www.nrdc.org/greeningadvisor. (Click on the "Get Advice" column at the right.)
A global investment vehicle with a patronage element
Music lovers seeking alternative investment opportunities might want to consider a hedge fund investing in 17th- and 18th-century Italian violins. The Fine Violins Fund, founded by London-based violin restorer and dealer Florian Leonhard, has attracted investments from four family offices that as of early May represented 75% of the investor group, according to François Mann Quirici, a former Lazard investment banker who is the fund's director of business development. The fund had raised $30 million as of May 1 and planned to begin acquiring the instruments in the summer. A rare violin can command a price as high as several million dollars.
The Viscount St. Davids, a former deputy speaker of the House of Lords who holds a certificate in advanced music studies from King's College London, is the fund's chairman; advisory board members include cellist Julian Lloyd Webber and Sir Curtis Price, principal of the Royal Academy of Music in London. The fund will be 90% invested in fine violins and 10% in fine cellos. "These string instruments represent a unique investment," Mann Quirici writes in an e-mail to Family Business, "because there is a finite, non-renewable supply of these instruments and there is ever increasing demand," from musicians as well as collectors and museums.The fund plans to lend its violins to promising musicians rather than remove them from the marketplace, according to fund literature. Artists sponsored by the fund will be asked to perform in private concerts for each investor and his or her guests. "It is the investment and patronage rolled into one which attracts families to this investment," Mann Quirici's e-mail says. The fund will target promising young violinists; their use of the violins will enhance the value of the instruments, he asserts. "We have relationships with a number of violin competitions."Less than 1% of the fund will go toward insurance; premiums are low because there is little risk of theft in this specialized market and there tend to be few accidents, according to Mann Quirici. For information, contact Mann Quirici at francois@nexusassociates.co.uk.
H&R Block's former CEO explains how and why he reinvented his life
In 1995, Thomas M. Bloch, the second-generation CEO of H&R Block, walked away from his executive post to become a seventh-grade math teacher at an urban school in Kansas City, Mo. After less than three years of working in the trenches (and donating his salary back to the school that employed him), Bloch teamed up with his mother's first cousin Barnett Helzberg Jr., who had sold his Helzberg Diamonds chain to Warren Buffett, to establish an inner-city charter school.In Stand for the Best: What I Learned After Leaving My Job as CEO of H&R Block to Become a Teacher and Founder of an Inner City Charter School (Jossey-Bass, 223 pp., $24.95), Bloch, now 54, explains why he made the dramatic career shift and the psychic rewards that resulted-even as he confronted pupils who blurted out, "This is boring" or fought with historical preservationists who objected to plans for a new school building. Why would he give up a nearly $1 million-a-year position at the firm his father and uncle had founded (the family had changed the spelling of the company name so it wouldn't be mispronounced as "blotch") to police a classroom, contend with apathetic parents and, ultimately, endure the administrative headaches involved in building a school from scratch? As the CEO of the publicly traded, family-controlled firm, "I couldn't shake the feeling that something-something big and fundamental-was missing," Bloch writes. "What was missing was a life outside H&R Block."In the first chapter, Bloch tells his family business story. (Full disclosure: Bloch is related by marriage to Caro Rock, the publisher of Family Business.)
"Dad went out of his way to avoid -pre-s-suring me to succeed him," Bloch recalls. "Nevertheless, even before I was thirteen, when he assigned me to sweep tax office floors, H&R Block somehow seemed bound up with my self-image and my expectations of the future."The CEO's job "certainly had its satisfactions," Bloch writes. "Probably the biggest one was the feeling I got when I would make an executive decision and then feel the company respond beneath me, changing course like some great ocean liner. And it was especially satisfying when changing course proved to be a good decision. But I simply couldn't leave my office problems at the office door."
Bloch's announcement of his decision was met with skepticism. A friend suggested, "Go travel and enjoy life. Teaching in the inner city will only bring aggravation and disappointment." And his father warned, "If you leave, you realize that you probably never will have an opportunity to come back."But years later, at a 2004 mayoral prayer breakfast, Henry Bloch lauded his son's career change in a speech that's reprinted in full as an appendix to the book (and is the source of the title): "I believe Tom made an ethical decision," Henry Bloch said. "He chose to be the best person he could imagine himself being.... Let us stand in the places we are most afraid we will fail. Let us stand for the best, no matter what the cost...."In the classroom, Bloch's pupils persisted in asking him the kinds of questions that family business owners may find familiar: "Are you rich?" "Do you own H&R Block?" "How many cars do you have, Mr. Bloch?""It was tough enough to discuss my personal wealth with my own wife for the first time," Bloch writes. "Besides, their world and mine were so far apart.... I grew up in an environment where one didn't talk about personal wealth, let alone flaunt it." He ultimately decided to use such questions as a teaching tool, leading "a series of conversations ... about happiness and the material world."Bloch's engaging descriptions of the teaching profession's challenges -cheating, disrespect, unruliness, parental belligerence-draw the reader in. He also writes compellingly of the joys of "what I consider my second semester in life." A ceramic apple inscribed with the words "Greatest Teacher," he recalls, "meant more to me than any year-end bonus I had received at H&R Block."As Bloch gained teaching experience, he and his wife, Mary, developed an interest in philanthropic initiatives to aid inner-city youth. In 1999, they established the Youth Service Alliance of Greater Kansas City, which fosters community service through school-based recognition and support programs. Bloch's discussion of this effort and of the establishment of the charter school, called University Academy, gives readers a feel for the extensive preparation and research that must take place to bring a philanthropist's vision to fruition.As a reader with a special interest in family enterprise, I would have liked to know more about Bloch's relationship to H&R Block after he left the company. (He notes in the epilogue that his son Jason now works there.) Were there days when he wished he were back at the CEO's desk-and, if so, how did he conquer the feelings of regret? To what degree did he keep up with the company's activities, and did he ever feel the urge to meddle? That being said, anyone concerned about educational opportunities for inner-city kids can learn a great deal by reading Stand for the Best. "I had wanted a challenge," Bloch writes. "Well, I got one, and it was at least as taxing (pardon the pun) as running H&R Block." From Our Articles Library1990:
Bloch takes the helm as H&R Block president
“Tom Bloch never considered doing anything but working for his father’s company,” stated an article in Family Business in 1990, shortly after Bloch had assumed the role of president at H&R Bloch.
“It was almost a nondecision,” Bloch told Family Business (“Chip off the old Bloch,” by Stephan Wilkinson, FB, March 1990). “I remember growing up hearing my dad talk about his day, at the dinner table. During the summers, I used to come in with him and do small jobs. Sitting on the sidelines watching this company evolve and succeed, wanting to be part of a wonderful success story. I think I was drawn to it because it was so family oriented. When I graduated from college, I didn’t seriously consider going to business school, I was ready.”
To read the whole article, see our Articles Library at www.familybusinessmagazine.com.
Planning for life in retirement
Far too many business owners put off succession planning until it’s too late because they view retirement as tantamount to a loss of identity and lack of meaningful activity. Business consultants advise executives to develop a plan for life after work that addresses this key non-financial issue—finding a fulfilling way to spend their time—in addition to the plans they need for ensuring their personal financial security and for transitioning leadership of their business. CEOs who are excited about the prospect of moving on, advisers note, are more likely to hand over the reins at a time that makes sense for the business.
Under the name Next Dance, a team of practitioners offers a set of tools designed to help people prepare for the non-financial aspects of retirement. The tools were developed by Aphelion LLC, a partnership of psychotherapists and specialists in organization and business development, business strategy and executive training.
The Next Dance Retirement Exploration Survey helps participants to assess 15 dimensions of life that have been found to be important in planning for life in retirement: self-awareness, work identity, life stage expectations, attitude toward aging, physical well-being, financial security, residence issues, relationship with spouse/partner, relationship with others, commitment to society, spiritual connectedness, emotional well-being, coping ability, adaptability and responsibility for self. Participants determine their level of agreement with statements such as “I view change as a challenge versus a problem,” “I am comfortable with my accomplishments in life” and “My moving would cause little disruption for others I care about.” Survey participants receive a personalized analysis; the scores help identify an individual’s strengths, current limitations and concerns. The Next Dance Review covers a participant’s current state as well as what should happen in the future to ensure a fruitful retirement.
Another tool, the “Learning New Steps Workbook,” offers advice on achieving retirement satisfaction. Next Dance also can match individuals with retirement coaches.
For more information on Next Dance tools, see www.mynextdance.com.