Family-owned Sheetz Inc., based in Altoona, Pa., “is making a big bet on full-time hires,”
the
Wall Street Journal
reported.
Full-time workers now represent 53% of the company's 17,000 employees, the article said.
“Leaders at the convenience-store-and-gas-station chain say having full-time workers behind the register results in better customer service, lower turnover and a more engaged workforce — all of which, executives way, will lead to higher sales and profit,” the article said.
Stephanie Douliveira, Sheetz's vice president of human resources, told the
Journal
that the company's employee surveys have found that full-time workers report more commitment and willingness to put in extra effort than part-time workers do; this increased engagement correlates with higher customer-service marks, she said.
Douliveira told the
Journal
that less than 25% of Sheetz's full-time workers leave each year, compared with 83% of part-timers. Overall voluntary turnover at the company is down 2 percentage points from last year, resulting in a savings of $925,000 in recruiting and training, she said. (Source:
Wall Street Journal
, April 27, 2016.)
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